Error "Reload Software: 552" is displayed on the BlackBerry smartphone - The BlackBerry® Smartphone stops responding and one of the following error messages appears:
Ensure that the BlackBerry Smartphone is running the most current version of BlackBerry® Device Software. For more information on this procedure, see KB16068.
If the error message persists, or if the smartphone is already running the most current version of BlackBerry Device Software, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.
Perform a hard reset by removing the battery from the BlackBerry Smartphone and reinserting it. For more information on this procedure, see KB02141.
If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information on this procedure, see KB10144.